Workforce Development Expands Access - Inside INdiana Business (press release)

14.01.09

Press Release

INDIANAPOLIS (January 14, 2009) – The Indiana Department of Workforce Development (DWD) today announced the implementation of measures to expand access for Hoosiers seeking unemployment benefits, training services, and job search assistance.

“Hoosiers are hurting and we’re doing everything we can to increase capacity to ensure services are delivered as efficiently as possible,” said Teresa Voors, DWD Commissioner. “Despite the increased need in services from a year ago, we are handling 85% of total unemployment claims within seven days and 93% of first-time claims within 21 days,” The federal government requests that DWD handle at least 87% of first-time claims within 21 days.

To speed processing time, DWD is encouraging Hoosiers to (1) watch the unemployment filing tutorial to help them learn how to file a claim and (2) file for benefits online, rather than in person or through the paper voucher process. “Although our system processes online vouchers without any issues within a couple of days, claimants filing paper vouchers experience a delay of approximately three weeks,” said Commissioner Voors. “Additionally, we offer an online tutorial that helps claimants understand the questions asked in the filing process.”

Source: Inside INdiana Business (press release), IN

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